Frequently Asked Questions

Below you will find our most asked questions. If you still have any concerns, please email us at

selfhealthfit@gmail.com

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 Frequently Asked Questions 

 

Q: Is shipping free for all products?

A: Yes! We offer free shipping on all products.

 

Q: What if I typed the wrong information in for my order?

A: We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size

  • Delivery/billing address

  • Adding items to your order

  • Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button

After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process. If you don’t have a customer account, we’re unable to cancel the order for you.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

Please contact us at selfhealthfit@gmail.com so we can change your order within that 15 minute time frame from checkout.

 

Q: How do returns work?

A: Our policy lasts 7 days after you physically receive your order. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return you must have the product with the original packaging and we require a receipt or proof of purchase. We will NOT pay for the shipping cost when you send us back your item. Please do not send your purchase back to us before you have our confirmation to do so.

 

Q: How long does shipping take?

A: We have multiple shipping rates for our different categorizes. These are our current estimates:

 Cloths/ Apparel (4-12 Business days until arrival)

 Fitness Equipment/ Accessories (2-28 Business days until arrival)

Jawzrsize products (2-8 Business days until arrival)

 

Q: What happens if you send the wrong item?

 A: In the unlikely event you have received the wrong item, please contact us at selfhealthfit@gmail.com immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

  • Your order number

  • The name of the item you did not receive

  • The name of the item you received in it's place

  • A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

You will be asked to return the incorrect item back to us through our returns process. 

ALL CLAIMS FOR ORDERS ARRIVING WITHOUT THE CORRECT/MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.